Dave Breiland

Phone: 408-889-9332 - E-mail: dave@breiland.net

PROFESSIONAL EXPERIENCE

Director, Global Engineering Labs

Ampere Computing LLC, Santa Clara, CA                                                        April 2023 - Present

• Responsible for keeping hardware engineers productive, by providing a safe and efficient lab environment using the latest technologies.
• Designed, produced, and deployed global lab safety training, including video and written materials
• Created a global engineering labs knowledge base, to allow users self-service support and provide improved team documentation
• Wrote, socialized, and implemented global policies for safety, security, data management, etc.

Manager, Corporate Operations Engineering

Google LLC, Mountain View, CA                                                        August 2012 - March 2023

• Managing a team of up to 20 Corporate Operations Engineers spread across locations in the Bay Area, Los Angeles, and Irvine
• Responsible for making data-driven decisions to improve the efficiency of the service.
• Designed and developed a structure to measure the quality of hands-on/in-person provided support, allowing us to measure against our own success metrics.
• Led the service team responsible for internal Windows users, acting as a liaison between the IT/Support organization and the Operations group
• Led the service team responsible for user advocacy of Enterprise Security related topics, policy changes, and implementations. This required developing a partnership, reaching an agreement on processes, and developing rules of engagement.
• Led a local team providing global support to internal users, helping employees get their systems (Linux, Windows, MacOS, ChromeOS, iOS, and Android) back to productivity as fast as possible
• Instructor for Incident Management and Google Apps training
• Facilitator, Member, and Advisor for the Global Corporate Change Management Board

Operations Manager

Everyone.Net, Inc./Proofpoint, Inc, Sunnyvale, CA                                        January 2008 – August 2012

• Responsible for an online Software as a Service (SaaS) production environment with more than 3 million end-users, striving for high availability and uptime.
• Responsible for a cloud E-Mail Security solution, for Global 1000 companies, filtering over 150 million messages per day.
• Managed production network consisting of Cisco switches and routers, F5 load-balancers, and Foundry load-balancers
• Managed over 1000 production Linux (CentOS) systems for web and email environments, consisting of Dell servers and blade-servers.
• Managed production storage systems consisting of Network Appliance (NetApp) and SGI SAN systems.
• Implemented production monitoring of all systems, to provide alerting, trending information and to better plan for capacity.
• Assisted in department budgeting, capacity planning, and project execution.
• Designed a new datacenter / colocation cage build-out, network architecture, and migration for all systems.
• Participated in 24x7 on-call rotation.
• Ensured systems and environment were PCI DSS, SAS 70, and ISO 27001 compliant through regular auditing and remediation.

Senior Linux / Network Administrator

DataDomain Inc., Santa Clara, CA                                                October 2006 – January 2008

• Solely responsible for networking, switching, and routing for over 375 users.
• Re-designed network from unmanaged switch infrastructure, to enterprise quality redundant equipment, with MPLS and BGP connectivity globally.
• Overhauled Linux desktop and server deployment, lowering setup time from six hours to one hour.
• Managed Avaya VoIP phone switch and call-center systems for the entire company.
• Setup monitoring, alerting, and trend analysis for production systems using open-source software.
• Implemented corporate SSL based VPN for remote access.
• Provided support for Linux PXE environment of the hardware lab and remote manufacturing facility.
• Responsible for user account creation and terminations.

Senior Network Administrator

Penguin Computing, San Francisco, CA                                        November 2004 - October 2006

• Primary focus was corporate networking, routing, and switching for multiple locations.
• Secondary focus was on corporate Linux and Windows production systems.
• Re-designed and deployed a new enterprise network, including site-to-site VPN infrastructure.
• Implemented Exchange 2003 Server and Active Directory Services.
• Deployed LDAP integration of Linux systems with Windows Active Directory.
• Managed deployment of Linux demo clusters for potential customers, as well as for trade shows.
• Designed and configured monitoring and alerting for production systems.
• Provided assistance in the summer internship training.
• Responsible for layout of newly acquired datacenter for scalability and flexibility of the departments involved.

Additional/Prior work experience available upon request

QUALIFICATIONS

Operating Systems

•  Apple Mac OS X, Cisco IOS and CatOS, Fedora, RHEL, CentOS, Debian
  

Hardware

• Cisco Routers, Switches, VPN Concentrators, and Remote Access Servers, F5 BIG-IP Load-Balancers, Foundry Load-Balancers, IronPort C-Series Spam Appliance, Juniper Secure Access SSL VPN Appliance, RAID Storage Systems

Applications

• Apache Web Server, Cacti Network Graphing Solution, Cisco VPN Client, Clam AntiVirus, ISC BIND DNS 9.x, ISC DHCP 3.x, Nagios Monitoring Server, Sendmail 8.x, SpamAssassin 3.x
  

Other Skills

• Network Topology, Design, and Layout
• Hardware setup, Configuration, and Troubleshooting

EDUCATION

Wisconsin Lutheran College, Milwaukee, WI                                                                

Major: Business Administration

Graduated: Bachelor’s degree in Business Administration (BBA)

Courses included business math, operations management, communications and computer programming.

CERTIFICATIONS

FCC Licensed Amateur Radio Operator – General Class (Level 2) – KI6ETL